Do you have a full service restaurant?
Yes, we have a full service restaurant offering breakfast, lunch and dinner. The menu is boasting a mix of traditional Mexican and Mayan dishes.
Is breakfast included in the room rate?
Yes, we offer a complimentary breakfast menu included in the room rate
Can we have a romantic dinner on the beach?
Yes, we can arrange for a romantic dinner for two at the beach upon request.
I am gluten/diary intolerant, can I eat at your restaurant?
Yes, may of our guest eat gluten/dairy free and we are happy to accommodate any dietary requirements. Please be so kind to let us know during your reservation.
Do you offer room service?
Yes, we will bring your meals to the room for you to enjoy on in the room or on your private terrace.
Do you have a concierge?
Yes, our concierge team will be able to assist you with planning anything in and around Tulum and the Yucatan Peninsula.
Can you arrange an airport pick-up?
Yes, we can arrange for you or your group to be picked up at Cancun airport.
Do you have fresh water or salt water in showers?
Unlike most hotels in Tulum Encantada has installed a fresh water system for all rooms and common areas.
Do you have air conditioning?
Yes, we have air conditioning in all rooms however we kindly ask our guests to only use after 6 pm.
Do you offer free wifi?
Yes, we offer complimentary wife throughout the property and on the beach
Do you have safes in the rooms?
Yes, every room offers a safe deposit box for your own personal use
Do you accept kids?
We love kids, unfortunately due to our small size and intimate atmosphere, we only allow children over 12 years old in the hotel.
Do you accept pets?
We love pets almost as much as we love kids, but unfortunately pets have to stay at home during your visit to Encantada.
Do you allow smoking on property?
We do not allow smoking on hotel premises, however, we do have a designated smoking area in front of the hotel.
Can I change money in the hotel?
We highly recommend to change money when arriving at the airport or at a money exchange in Tulum as these places offer the best rates. We will always be able to help out by changing USD into MXN pesos in smaller denominations.
Do you have a SPA?
Yes, we offer full SPA services including a variety of massages and relaxation treatments.
Can I plan my wedding at Encantada?
Yes, we love weddings and would be delighted to be part of your special day. Since we are a small eight hotel we require you to book the entire property exclusively to ensure your privacy during the ceremony and festivities after. Please contact us for special quotations.