Please contact us with any questions, special requests or to make reservations for any of our spa services at

·         For reservations please email us at

·         By phone within the U.S. and Canada: 1(650) 212-6782

·         By phone in Mexico: +52 1(984) 114-7525

·         Carretera Tulum-Bocapaila KM 8.7, Zona Hotelera, 77780 Tulum, Q.R.

How to find us:
From Cancun airport take highway 307 south towards Playa Del Carmen, and Tulum. At the first stop light in Tulum Pueblo turn left on the Boca Paila Rd. towards Punta Allen. Turn right at the next T intersection where the sign posts are located. From this point we are 5.3 km on the Boca Paila Rd. You will pass through a small town with shops and restaurants, then continue along the short open beach road, past the police checkpoint. From here you will drive along the beach road passing hotels and restaurants on both sides of the road. Encantada is located on the left, turn into our parking lot next to our sign. Our reception is open from 8:00am until 10:00pm and is located inside our entrance palapa. We look forward to welcoming you with one of our house speciality cocktails!

Airport Transfers:

We are happy to arrange private airport transfers for our guests. In order to set this up we need your airline name, flight number and arrival time. Please contact us by phone or email and we will arrange this service with Caribe Palm Tours. They will meet you outside the airport with a sign with your name after you clear customs.



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