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About

 

We are a small, intimate, family owned and operated hotel situated on one of the most beautiful beaches in the Caribbean. We pride ourselves on attention to detail, both in our hotel and in serving our guests. Whether your ideal vacation includes any of the many local activities or adventures or simply relaxing on our enchantingly peaceful beach we want our guests to feel spoiled and experience the magic of Tulum.

We are an environmentally conscious hotel in a remote jungle location. While the setting is part of the beauty of Tulum it also means we are completely off the grid for utilities. We do provide 24 hour electricity which we make ourselves and use batteries to power the hotel. Hairdryers and other small appliances are welcome, or just ask in reception and we can provide one for you.

We do have continuous hot water in our showers and provide unlimited fresh water for drinking in the rooms. We do provide free WIFI in our rooms and restaurant but again, being off the grid means our cell service can occassionally be sporadic.

Our palapa style buildings were built by Mayan craftsmen incorporating the traditional high thatched roofs with other natural materials such as glass, stone and locally sourced hardwood from the jungle. Our rooms do not have air conditioning but do have numerous high powered fans and were designed to take maximum advantage of the natural ocean breezes through 3 walls of floor to ceiling, screened sliding glass doors.

Our friendly staff is dedicated to providing personal attention, and anticipating your every need. From Carlos and Jose in our restaurant, to Javier and our amazing chefs in our kitchen who surprise us weekly by creating new and delicious regional specialities, our entire staff will make you feel at home. Maria and Ismael in our reception, with their extensive knowledge of the local area, are always on hand to make sure all is running smoothly and to answer any questions you may have. We are happy to schedule activities, provide bikes free of charge, offer advice on local restaurants, shopping, yoga classes  or anything else you may be wondering about.

Please don't hesitate to let us know if there is anything we can do, either prior to, or during your trip to help make your stay more memorable.

Our entire property, including our rooms and restaurant, is non-smoking

Property Features:

  •   Wireless Internet Access
  •   Parking in front
  •   Beach palapas and lounge chairs
  •   Full bar and restaurant, with beach service
  •   Reception and bilingual staff available 24hrs. a day
  •   Concierge to help arrange local tours and activities
  •  Nightime security
  •   Children 12 and over are welcome

Room Features:

  • Breakfast included
  • In-room safe
  • Seperate enclosed toilet rooms
  • King size beds
  • Covered deck or balcony with hammock, chairs and table
  • 24 hour electricity
  • hair dryers provided
  • WiFi access
  • All natural soaps, shampoos and lotions
  • Daily maid service
  • Beach towels provided
  • Handwoven, sisal beach bags

Policies: The entire property is designated as a smoke free environment. Smoking is not allowed anywhere in the buildings, on the property or the grounds, except for the designated smoking area out front.        

Pets are NOT allowed.          

Children 12 and over are welcome.          

All rates are in U.S. dollars per night, double or single occupancy. Children ages 12-18 are welcome as a 3rd guest in our rooms for an additional charge of $35. per night, plus applicable taxes. Maximum occupancy in any room is 3.

We require a 50% deposit upon initial booking. The full balance is due 30 days prior to arrival.  

We require a valid, pre-authorized credit card to be on file upon check in for security and incidentals. You authorize us to charge this card for all extra charges.       

Cancellations: For cancellations made more than 60 days prior to arrival, a 25% cancellation fee will be applied; For cancellations less than 60 days but more than 30 days prior to the arrival a 50% cancellation fee will be applied; For cancellations less than 30 days prior to arrival the entire amount paid is non-refundable.

All holiday bookings during the weeks including Christmas and New Year's, group bookings of 2 or more rooms, and special event bookings are non-refundable.

Rates & policies are subject to change at anytime.

Check-in: 3:00 PM - 10:00 PM. Check-out: 11:00 AM. If arriving outside of check-in times, please call or email us in advance to make arrangements.

We are not responsible for any lost or stolen articles or valuables. Please lock your valuables in the safe provided in your room. Please lock your doors when not in your room.

We strongly recommend you purchase travel insurance to provide coverage for flight and accommodation cancellations, closures, accidents, illness, injuries, medical costs and theft. We are not responsible or liable for any of these events or occurrences. No refunds will be given for any reason outside of our written cancellation policies. You agree to be fully responsible for and pay for all charges including damage or destruction to the room or the property or the removal of any items belonging to the hotel by either by you or anyone in your party. An additional charge will apply if any theft, smoking or unusual damage occurs in the room

 

 

 

 

 

 

Info

 

 

  • For reservations please email us at reservations@encantadatulum.com
  • By phone within the U.S. and Canada: 1(650) 212-6782
  • By phone in Mexico: +52 1(984) 114-7525
  • 8.7km Boca Paila Rd. Tulum, Mx